Shipping policy

Product Returns and Shipping Fees

 

  1. Inspection and Acceptance The buyer is responsible for inspecting the product upon delivery. If there is an issue caused during shipping, the buyer must refuse the product and have the delivery company document the problem. If this is not done, the seller will not be held responsible.

  2. Payment Requirements The buyer must pay the full price of the product before receiving it, unless otherwise agreed upon in writing. For cash sales, if the product price is not paid in full before delivery or if an installment payment is missed, the seller may cancel the contract and withhold the product. If payment is not received from the buyer's bank or financial institution after delivery, the buyer must return the product within 3 days.

    • If the non-payment is due to the buyer’s negligence, they are responsible for the shipping costs.

    • The seller reserves the right to recover the product price through legal means if necessary.

    • If the buyer uses a credit or installment card to pay, the seller collects the price in full or installments; this transaction is treated as a direct cash sale, not a credit or installment sale.

  3. Delivery to Third Parties If the product is to be delivered to someone other than the buyer, the seller is not responsible if the recipient is unavailable or refuses delivery. In such cases, the buyer is liable for any delays or additional costs associated with the product being returned to the seller.

  4. Delivery Delays In exceptional circumstances such as severe weather, heavy traffic, or natural disasters, if the product cannot be delivered within the maximum 30-day legal period, the seller will notify the buyer. The buyer may then cancel the order, request a similar product, or wait for the situation to resolve.

  5. Product Availability If the seller is unable to supply the ordered product, the seller may offer a substitute of equal value and quality. The buyer will be informed within 3 business days and must approve or reject the substitution. If the buyer rejects, they can cancel the order as per the contractual terms.

  6. Order Cancellation and Refunds If the buyer cancels the order or if the contract is terminated, the product price will be refunded within 14 days. Refunds will be made according to the original payment method (e.g., credit card), and the seller is not responsible for delays caused by the bank or payment processor. Refunds may take up to 3 weeks due to bank processing times.

    • The seller reserves the right to apply offsets, discounts, or deductions as permitted by law.

    • The buyer’s legal rights remain intact in the event the seller fails to meet contractual obligations.

  7. Return Process To return a product, the buyer must send the original delivery note (all copies) along with a written explanation for the return. If the product is defective, the seller will cover return shipping costs, but the return must be made via the designated shipping company. For all other returns, the buyer is responsible for shipping fees.